Cannot record a representative’s call whose extension is not attached. Therefore, the extension number must have been sent to us and added to the system.
It may not be assigned to the -User. Even if registered, it is assigned to "System Administrator ". Control should be provided over the calls assigned to sys admin from the interface.
-Necessary configs may not have been made on the CTI side.
- There may be a license problem on the CTI side.
(Controls should be provided at the CTI side.)