Conversational Biometrics

• What is Verification On-the-Go?

• Where can I use VotG ?

• Does this mean no more sentences or phrases in IVR?

• Does this mean that I won’t need any PINs or security questions to authenticate my customers?

• How does SESTEK VotG Work?

• How many seconds do customers have to speak for the system to work?

• How do we decide the acceptance threshold of authentications?

• What is VotG’s success ratio?

• A 5% rate means that 2.5% of my calls contain mistakes. Can I minimize this rate?

• Let’s assume that a customer has already enrolled and is trying to carry out voiceprint authentication while sick or in a crowded place like a bus station. Will the product still recognize that customer?

• Sometimes people’s voices can really change over the years. What should we do about that?

• How many languages do you support for Vocal Passphrase?

• Do you have a reporting tool?

• Where do you keep the voiceprints?

• What are the options for archived recordings and voiceprint if voiceprint is not authorized?

• Collecting voiceprints is a long-term process, but we have a lot of old recordings of our customers. Can we use them to create voiceprints?

• What are the benefits of VotG?

• How is VotG priced?

• What resources do I need to use VotG ?

• How long does it take to create a VotG project?

• What should I do if I have questions with or problems with VotG ?

• It’s like the CIA or FBI listening to all of the calls and trying to spot the one person they are looking for?

• So, how does Blacklist Identification work?

• Why should I use Blacklist Identification?

• So, what is the key difference between Blacklist Identification and your verification products?

• Where can I use Blacklist Identification?

• So, is it possible to identify someone from all my customers instead of using verification?

• What is the success ratio of this product?

• A 5% error rate means that 2.5% of the calls are misidentified. Can I minimize this ratio?

• How many languages do you support for Blacklist Identification?

• Where do you keep the voiceprints?

• Collecting fraudulent voiceprints is a long-term process, but we have a lot of existing recordings of our customers. Can we use them?

• How much will I save if I choose Blacklist Identification?

• How is Blacklist Identification priced?

• What resources do I need to use Blacklist Identification (BLI)?

• How long does it take to set up a Blacklist Identification project?

• What should I do if I have questions about or problems with VotG?

• How does Password Reset work for integration?

• Can Password Reset send e-mails?

• Does Password Reset use a standard passphrase or can it use another sentence?

• Does Password Reset require telephone numbers?

• Does Sestek provide an IVR System for Password Reset?

• How many end users can use the system? What is the capacity of your system?

• Can Password Reset be installed on different environments?

• Does Password Reset provide backup services?

• Can Sestek run with remote access for installation and maintenance?

• Although the installation is completed and services are working, specific buttons doesn’t work on GUI. Why?