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Conversational Biometrics
Conversational Biometrics
What is Verification On-the-Go?
Where can I use VotG ?
Does this mean no more sentences or phrases in IVR?
Does this mean that I won’t need any PINs or security questions to authenticate my customers?
How does SESTEK VotG Work?
How many seconds do customers have to speak for the system to work?
How do we decide the acceptance threshold of authentications?
What is VotG’s success ratio?
A 5% rate means that 2.5% of my calls contain mistakes. Can I minimize this rate?
Let’s assume that a customer has already enrolled and is trying to carry out voiceprint authentication while sick or in a crowded place like a bus station. Will the product still recognize that customer?
Sometimes people’s voices can really change over the years. What should we do about that?
How many languages do you support for Vocal Passphrase?
Do you have a reporting tool?
Where do you keep the voiceprints?
What are the options for archived recordings and voiceprint if voiceprint is not authorized?
Collecting voiceprints is a long-term process, but we have a lot of old recordings of our customers. Can we use them to create voiceprints?
What are the benefits of VotG?
How is VotG priced?
What resources do I need to use VotG ?
How long does it take to create a VotG project?
What should I do if I have questions with or problems with VotG ?
It’s like the CIA or FBI listening to all of the calls and trying to spot the one person they are looking for?
So, how does Blacklist Identification work?
Why should I use Blacklist Identification?
So, what is the key difference between Blacklist Identification and your verification products?
Where can I use Blacklist Identification?
So, is it possible to identify someone from all my customers instead of using verification?
What is the success ratio of this product?
A 5% error rate means that 2.5% of the calls are misidentified. Can I minimize this ratio?
How many languages do you support for Blacklist Identification?
Where do you keep the voiceprints?
Collecting fraudulent voiceprints is a long-term process, but we have a lot of existing recordings of our customers. Can we use them?
How much will I save if I choose Blacklist Identification?
How is Blacklist Identification priced?
What resources do I need to use Blacklist Identification (BLI)?
How long does it take to set up a Blacklist Identification project?
What should I do if I have questions about or problems with VotG?
How does Password Reset work for integration?
Can Password Reset send e-mails?
Does Password Reset use a standard passphrase or can it use another sentence?
Does Password Reset require telephone numbers?
Does Sestek provide an IVR System for Password Reset?
How many end users can use the system? What is the capacity of your system?
Can Password Reset be installed on different environments?
Does Password Reset provide backup services?
Can Sestek run with remote access for installation and maintenance?
Although the installation is completed and services are working, specific buttons doesn’t work on GUI. Why?
If you have 7x24 telephony support package, you can call +90 850 737 27 37 number for your urgent support needs.
You should make your "Support PIN Number" available before your call.
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