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Conversational Analytics
Conversational Analytics
What is SESTEK Speech Analytics?
What are the advantages of SESTEK Speech Analytics?
What can I do with Speech Analytics?
Do you transcribe all calls fully into text? What is your accuracy in that regard?
How can we see these texts in Speech Analytics?
So, will I be able to find a call in which a customer said “complaint”?
I want to see daily changes in some types of calls. Can Speech Analytics do that?
What else can Speech Analytics report to me?
Is there a feature that shows why customers are calling us?
What is emotional and acoustic analysis? How do you analyze emotions?
What is your accuracy in emotional analysis?
I want to know what is happening in a conversation during the call and take action before it’s too late. Can Speech Analytics do that? Does it offer real-time analysis?
Will I know if a person is angry at that moment? Do the analytical parameters work online?
Is it possible to see why our calls are rising dramatically as it happens?
Can I use Speech Analytics for quality management?
What are the other advantages of the quality management module?
How does automatic evaluation work? If it can score all the calls, do I still need a quality team?
What resources do you need to use Speech Analytics?
Does Speech Analytics run on virtual machines?
How do you record calls?
Are you able to transcribe and analyze my recordings before Speech Analytics is implemented?
We have a call recorder but it only records mono. Is stereo obligatory? Can’t Speech Analytics transcribe mono recordings?
Security is an important issue for us; if you record the calls onto your servers, how do you manage security issues?
How long does it take to implement a Speech Analytics product?
What is manual transcription and why is it needed?
Will everyone see the whole interface and listen to all the calls?
How much will I save if I choose Speech Analytics?
Can we see the product in a proof of concept (PoC)? How long does it take to create a PoC?
How is Speech Analytics priced?
What should I do if I want to prepare reports with Speech Analytics but need support?
What should I do if I have a technical problem with Speech Analytics?
Can you provide me with references?
Which recording types does Sestek Call Recorder support ?
Which PBX systems does Sestek Call Recorder support ?
Which protocol types does Sestek Call Recorder support ?
Which rtp codecs does Sestek Call Recorder support ?
Can calls be listened online using Sestek Call Recorder ?
How can I reach speech analytics from my computer?
Which internet browsers do you support?
What are the license types of Speech Analytics?
What are the license types of Call Recorder?
How can I insert a word that not included to language model?
How can a user see to the calls of only one group?
What are the reasons why the calls are not analysed?
What should be audio format of the recordings for analysis?
Why I can't see actual call count that compatible to selected filters at the search call page?
Where do I filter out the redundant words from the tag cloud?
Is there any data encryption between the servers of Speech Analytics topology?
What should be the database collation?
What is the logging system of Speech Analytics?
Does Speech Analytics have any solution for custom metadata integration?
Does Speech analytics analyze the IVR (interactive voice response) voice records?
Is Speech Analytics database operable in a cluster structure?
Do you have any solutions for predictive analytics?
Does Speech Analytics have verification feature for transcyption control?
Does Speech Analytics support multilingual operations?
Which languages are supported by VotG and BLI?
Although the installation is completed and services are working, specific buttons doesn’t work on GUI. Why?
In Mostly Used Words excel file what is the difference between 'matched' and 'total' columns?
At Search Calls with Agent View filter there is a 'Total Call Count' and 'Call Count' columns. What is the difference between them?
How can we increase recognition rate?
What should I check in Speech Analytics diagnosis reports?
Who deploys the enhancements?
If the same calls come out in multiple topics, is this an error?
Can the user take any privilege regardless of the role?
If we make passive the period and then reactivate it, will the old evaluations be deleted?
Can I add more than one rule to same question when I create a form?
My user is authorized to assign flags, but I still can not see them. Why?
Why do calls appear painted in yellow?
Can I change the topic that a call is assigned to?
If an agent is a member of more than one group, to which group the call will be assigned?
If an objection call is found to be justified when re-evaluated, is it necessary to change the score given to the questions in the new evaluation?
How is the rate of change calculated in the calibration report?
Is there any document that I can learn meaning and difference of acoustic parameters?
I cannot add word in a query, system gives the error message that the word cannot be found in the dictionary.
Where can I see who listened to the call?
Where can I find the User Manual for Speech Analytics?
On which pages can I get an excel/pdf printout?
On which cases should I use * at the beginning or ending of words?
Can I adjust the default opening screen to any page?
What is the difference between "automatic form" and "manual form"?
If I choose to ignore a word in "Statistics Comparison", is it possible to bring it back?
What should I do to get technical support for the product?
Is it possible to use more than one type of logic operator (and, or, and not) in the same query?
What is the output when I click a word in "mostly used words" graph?
If I make changes in the topic tree, will it be applicable for the previously analyzed calls also?
What is IVR Analytics?
On which IVR platforms can I use IVR Analytics?
How many languages do you support for IVR Analytics?
Does IVR Analytics run on virtual machines?
How is IVR Analytics priced?
How is IVR Analytics’ licensing policy?
How is the user integration done in SESTEK Speech Analytics?
Can SESTEK Speech Analytics analyze all calls at a call center?
How can SESTEK identify a Non-FCR call if customer is calling from different phone numbers?
What is the identification success rate of SESTEK Speech Analytics?
What happens if there is a problem in transferring calls to servers?
If automatic quality evaluation is possible, why would I need manual quality evaluation?
Can SESTEK integrate with any other call recorder for Speech Analytics?
What should be the purpose of "target assignment" in quality management?
Is the customer representative able to see other's call in the information mail delivered after the automatic evaluation?
Can the customer prefer adding specific words to the language model instead of transcription?
Can the date values for filter-1 and filter-2 in the trends tab be changed?
I want to change a user's group information, but the corresponding group does not appear in the Customer Representative Group combo box. What should I do?
Representative whose calls are not reflected
Current calls do not appear on the system
The duration of a call is shorter than it should be, there is a section that is not reflected at the beginning/end, or the part after the hold is not reflected.
Assigning calls to system admin.
Calls cannot be listened.
Calls are not analyzing.
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