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Voice of Customer
Voice of Customer
What is SESTEK Speech Analytics?
What are the advantages of SESTEK Speech Analytics?
What can I do with Speech Analytics?
Do you transcribe all calls fully into text? What is your accuracy in that regard?
How can we see these texts in Speech Analytics?
So, will I be able to find a call in which a customer said “complaint”?
I want to see daily changes in some types of calls. Can Speech Analytics do that?
What else can Speech Analytics report to me?
Is there a feature that shows why customers are calling us?
What is emotional and acoustic analysis? How do you analyze emotions?
What is your accuracy in emotional analysis?
I want to know what is happening in a conversation during the call and take action before it’s too late. Can Speech Analytics do that? Does it offer real-time analysis?
Will I know if a person is angry at that moment? Do the analytical parameters work online?
Is it possible to see why our calls are rising dramatically as it happens?
Can I use Speech Analytics for quality management?
What are the other advantages of the quality management module?
How does automatic evaluation work? If it can score all the calls, do I still need a quality team?
What resources do you need to use Speech Analytics?
Does Speech Analytics run on virtual machines?
How do you record calls?
Are you able to transcribe and analyze my recordings before Speech Analytics is implemented?
We have a call recorder but it only records mono. Is stereo obligatory? Can’t Speech Analytics transcribe mono recordings?
Security is an important issue for us; if you record the calls onto your servers, how do you manage security issues?
How long does it take to implement a Speech Analytics product?
What is manual transcription and why is it needed?
Will everyone see the whole interface and listen to all the calls?
How much will I save if I choose Speech Analytics?
Can we see the product in a proof of concept (PoC)? How long does it take to create a PoC?
How is Speech Analytics priced?
What should I do if I want to prepare reports with Speech Analytics but need support?
What should I do if I have a technical problem with Speech Analytics?
Can you provide me with references?
Which recording types does Sestek Call Recorder support ?
Which PBX systems does Sestek Call Recorder support ?
Which protocol types does Sestek Call Recorder support ?
Which rtp codecs does Sestek Call Recorder support ?
Can calls be listened online using Sestek Call Recorder ?
Is there an integration with skype for business and Natural Dialog Chatbot if Skype is installed on-premise?
How can I reach speech analytics from my computer?
Which internet browsers do you support?
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