Voice of Customer

• What is SESTEK Speech Analytics?

• What are the advantages of SESTEK Speech Analytics?

• What can I do with Speech Analytics?

• Do you transcribe all calls fully into text? What is your accuracy in that regard?

• How can we see these texts in Speech Analytics?

• So, will I be able to find a call in which a customer said “complaint”?

• I want to see daily changes in some types of calls. Can Speech Analytics do that?

• What else can Speech Analytics report to me?

• Is there a feature that shows why customers are calling us?

• What is emotional and acoustic analysis? How do you analyze emotions?

• What is your accuracy in emotional analysis?

• I want to know what is happening in a conversation during the call and take action before it’s too late. Can Speech Analytics do that? Does it offer real-time analysis?

• Will I know if a person is angry at that moment? Do the analytical parameters work online?

• Is it possible to see why our calls are rising dramatically as it happens?

• Can I use Speech Analytics for quality management?

• What are the other advantages of the quality management module?

• How does automatic evaluation work? If it can score all the calls, do I still need a quality team?

• What resources do you need to use Speech Analytics?

• Does Speech Analytics run on virtual machines?

• How do you record calls?

• Are you able to transcribe and analyze my recordings before Speech Analytics is implemented?

• We have a call recorder but it only records mono. Is stereo obligatory? Can’t Speech Analytics transcribe mono recordings?

• Security is an important issue for us; if you record the calls onto your servers, how do you manage security issues?

• How long does it take to implement a Speech Analytics product?

• What is manual transcription and why is it needed?

• Will everyone see the whole interface and listen to all the calls?

• How much will I save if I choose Speech Analytics?

• Can we see the product in a proof of concept (PoC)? How long does it take to create a PoC?

• How is Speech Analytics priced?

• What should I do if I want to prepare reports with Speech Analytics but need support?

• What should I do if I have a technical problem with Speech Analytics?

• Can you provide me with references?

• Which recording types does Sestek Call Recorder support ?

• Which PBX systems does Sestek Call Recorder support ?

• Which protocol types does Sestek Call Recorder support ?

• Which rtp codecs does Sestek Call Recorder support ?

• Can calls be listened online using Sestek Call Recorder ?

• Is there an integration with skype for business and Natural Dialog Chatbot if Skype is installed on-premise?

• How can I reach speech analytics from my computer?

• Which internet browsers do you support?