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  • Conversational Analytics

Conversational Analytics

  • What is SESTEK Speech Analytics?

  • What are the advantages of SESTEK Speech Analytics?

  • What can I do with Speech Analytics?

  • Do you transcribe all calls fully into text? What is your accuracy in that regard?

  • How can we see these texts in Speech Analytics?

  • So, will I be able to find a call in which a customer said “complaint”?

  • I want to see daily changes in some types of calls. Can Speech Analytics do that?

  • What else can Speech Analytics report to me?

  • Is there a feature that shows why customers are calling us?

  • What is emotional and acoustic analysis? How do you analyze emotions?

  • What is your accuracy in emotional analysis?

  • I want to know what is happening in a conversation during the call and take action before it’s too late. Can Speech Analytics do that? Does it offer real-time analysis?

  • Will I know if a person is angry at that moment? Do the analytical parameters work online?

  • Is it possible to see why our calls are rising dramatically as it happens?

  • Can I use Speech Analytics for quality management?

  • What are the other advantages of the quality management module?

  • How does automatic evaluation work? If it can score all the calls, do I still need a quality team?

  • What resources do you need to use Speech Analytics?

  • Does Speech Analytics run on virtual machines?

  • How do you record calls?

  • Are you able to transcribe and analyze my recordings before Speech Analytics is implemented?

  • We have a call recorder but it only records mono. Is stereo obligatory? Can’t Speech Analytics transcribe mono recordings?

  • Security is an important issue for us; if you record the calls onto your servers, how do you manage security issues?

  • How long does it take to implement a Speech Analytics product?

  • What is manual transcription and why is it needed?

  • Will everyone see the whole interface and listen to all the calls?

  • How much will I save if I choose Speech Analytics?

  • Can we see the product in a proof of concept (PoC)? How long does it take to create a PoC?

  • How is Speech Analytics priced?

  • What should I do if I want to prepare reports with Speech Analytics but need support?

  • What should I do if I have a technical problem with Speech Analytics?

  • Can you provide me with references?

  • Which recording types does Sestek Call Recorder support ?

  • Which PBX systems does Sestek Call Recorder support ?

  • Which protocol types does Sestek Call Recorder support ?

  • Which rtp codecs does Sestek Call Recorder support ?

  • Can calls be listened online using Sestek Call Recorder ?

  • Is there an integration with skype for business and Natural Dialog Chatbot if Skype is installed on-premise?

  • How can I reach speech analytics from my computer?

  • Which internet browsers do you support?

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