Chatbot works in an integrated fashion with your existing chat interfaces on web, mobile, or other channels; it replaces your live chat agents with the automated SESTEK Chatbot experience. At the start of a chat session, your customers describe what they want, after which NLU analyzes the words and phrases in each sentence to match the customer’s desire with the appropriate menu.
We do not use AI in Chatbot because we believe corporate solutions like this need to serve each customer in the best way possible in its own context, and self-learning algorithms are always at risk of manipulation that causes them to venture into the unknown. Instead of AI, we use our extensive experience in language to craft a tailor-made design for each Chatbot project. The matching process is made using a decision tree that is designed specifically for your project with a SESTEK Natural Dialog product interface.

Related Products: Chatbot 2 (NLP+Orhestrator)