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Not at all! SESTEK Natural Dialog’s power comes from its combination of excellent recognition rates and simplicity. When designing your tree, you can simply define the terms related to each menu. For example, you can define only “account,” “balance,” and “money” to refer the client to a balance inquiry menu; these terms will capture sentences like “I want to check my balance,” “What is my account balance?,” “How much do I have in my account?,” etc. However, if you still want to define highly detailed expressions or phrases for a particular menu, you can still do that.

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