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It’s up to you! Chatbot has the capability to establish a dialog with your customers anywhere in the process, especially in transactions. For example, when a customer writes, “I want to transfer money,” SESTEK’s Natural Dialog asks, “Do you want to transfer money to an account or to a person?” After the customer responds with “I want to transfer money to mom,” Chatbot asks, “Ok, how much do you want to transfer and when?” These conversations can guide your customers to the end of the transactions. These responses can also be defined or added to the same interface, without any IVR coding.

Related Products: Chatbot 2 (NLP+Orhestrator)