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SESTEK has a patented technology called Seamless Agent that serves to deal with these types of concerns from the very first day. It works with human agents and helps Chatbot cope with customer statements that are difficult for the system to match. When sentences with low-confidence values are detected, they are sent directly to the Seamless Agent screen and the human agent reads, corrects, or verifies the decision before sending it to the chat platform in seconds.

This application is designed to be used for a very short period of time, until we are all fairly confident about a project. Most customers use it for a couple of months by putting two or three real agents behind the Seamless Agent screen and then stop altogether after experiencing the success of the system for themselves.

Related Products: Chatbot 2 (NLP+Orhestrator)