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By and large, yes. SESTEK’s Speech Enabled IVR will understand, guide, and help your customers complete their transactions smoothly without talking to any of your live agents. However, we do not recommend making your dial tone IVR history, because you still want to serve customers with speech and language difficulties or who simply do not want to use a voice-driven approach. Keeping your dial tone IVR is a vital alternative for these kinds of situations.

Related Products: Conversational IVR 1 (NLP+SR)