SESTEK’s Speech Enabled IVR integrates with your IVR infrastructure and replace dial tone scenarios with verbal commands. SESTEK Speech Recognition transcribes everything a customer says, after which NLU breaks sentences down into words and phrases to match the customer’s command with the appropriate menu. The matching process is made using a decision tree that is designed in SESTEK’s Natural Dialog product interface.

Related Products: Conversational IVR 1 (NLP+SR)