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Not at all! SESTEK Speech Enabled IVR’s power comes from its excellent speech recognition rates and simplicity. When designing the tree, you can define only the terms related to each menu. For example, you can define only “account,” balance,” and “money” to refer customers to the balance inquiry menu. These terms will capture sentences like “I want to check my balance,” “What is my account balance?,” “How much do I have in my account?,” etc. However, if you still want to define precise statements for a given menu, you can certainly do that

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