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SESTEK Speech Enabled IVR chooses an option from several choices with each customer statement. An exact match occurs when the NLU module understands customers correctly and leads them to the correct menu without delay. This decision ratio should be close to 100% if the tree has been designed correctly.

However, on occasions like the one in the question, no match decision occurs. SESTEK Speech Enabled IVR responds by advising customers that there is no menu to which it can direct them in polite and friendly terms that you determine.

Related Products: Conversational IVR 1 (NLP+SR)