What does Speech Enabled IVR do when a customer says something that is related to more than one menu?

Views:

There is a multiple match option for these cases. When customer says something like “I want to check my card,” that could match both card limit inquiry and card bonus inquiry, so the system will ask the customer which one is desired.

Keywords: ND , Natural Dialog , IVR , Speech Enabled IVR, NLU, Call Streeing , CS , Virtual Assistant

Related Products: Conversational IVR 1 (NLP+SR)

What does Speech Enabled IVR do when a customer says something that is related to more than one menu?

If you have 7x24 telephony support package, you can call +90 850 737 27 37 number for your urgent support needs. You should make your "Support PIN Number" available before your call.

If you have 7x24 telephony support package, you can call +90 850 737 27 37 number for your urgent support needs.
You should make your "Support PIN Number" available before your call.