Speech Enabled IVR has dynamic fields like numbers, dates, names, cities, etc.; you can also define any dynamic fields that are specific to your business, such as card names. That allows you to skip the processes of defining all these variables one by one; you only have to define “@date” for the system to match any date that the customer says.
Keywords: ND , Natural Dialog , IVR , Speech Enabled IVR, NLU, Call Streeing , CS , Virtual Assistant
Related Products: Conversational IVR 1 (NLP+SR)