That is up to you! SESTEK Speech Enabled IVR has the ability to have conversations with your customers, especially during transactions. For example, when a customer says, “I want to transfer money,” the system would ask, “Do you want to transfer money to an account or a person?” After the customer answers with “I want to transfer money to mom,” the system will reply with “OK; how much do you want to transfer and when?” These conversations can guide your customers all the way to the very end of a transaction. These responses can also be defined or added to the same interface, without any IVR coding.
Keywords: ND , Natural Dialog , IVR , Speech Enabled IVR, NLU, Call Streeing , CS , Virtual Assistant
Related Products: Conversational IVR 1 (NLP+SR)