This product drives efficiency and saves you money. Most customers start seeing savings in these areas soon after the product goes live:

-              Successful self-service calls and IVR handling ratios will rise dramatically, because your customers won’t have to talk to a human agent after stating their intentions; instead, they will be guided directly to the self-service menus.

-              Transfer call ratios will go down because the system will lead customers to the right location.

-              Your average handling times will decrease with the help of this fast, reliable service.

-              Customer satisfaction will be boosted, which is priceless.

Related Products: Conversational IVR 1 (NLP+SR)