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SESTEK Speech Enabled IVR uses a language model in the form of a Turkish dictionary to decide which words are spoken by a given voice. With a generic language model, our transcription accuracy is satisfactory, but to reach accuracy levels of 90% and above we have to customize this language model for your operation. We do that by taking real recordings from your business, listening to and transcribing them, and then customizing our algorithm for your operation.

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