Every day, contact centers produce vast amounts of valuable data about their operations and customers. Unfortunately, some of these data are not quantitative, especially when it comes to voice recordings. There are certainly valuable tools to tag each caller’s intention and any actions taken during a call, but these are manually driven and are not sufficient to understand an operation or a customer fully. Speech Analytics gives you a great opportunity to find the needle in a haystack by typing only a few words! This enables a wider point of view that will help you manage your operations better in many ways.

Related Products: Conversational Analytics 2 (Speech&Text&Agent Performance Analytics)