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With Speech Analytics as part of your operations, you can adopt an analytical approach to your contact center by:

- Analyzing your agents’ attitudes towards customers through examining forbidden words or emotional and acoustic parameters.

- Measuring your customers’ real satisfaction or dissatisfaction during each call.

- Analyzing your rivals by the valuable insights that can come in calls from your customers.

- Understanding your customers’ needs by providing actionable information about them.

- Measuring your service quality with manual and automatic evaluation modules.

- Evaluating campaign feedback.

… and that is just the beginning!

Related Products: Conversational Analytics 2 (Speech&Text&Agent Performance Analytics)