We have a call recorder but it only records mono. Is stereo obligatory? Can’t Speech Analytics transcribe mono recordings?

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Technically, it can transcribe mono calls, but those recordings do not have an agent-customer separation, so Speech Analytics will not be able to determine who is speaking, which will make nearly all of its analytical features invalid. Thus, we can say that stereo recording capability is required.

Keywords: SA, Speech Analytics, Speech, Voice Analysis

Related Products: Conversational Analytics 2 (Speech&Text&Agent Performance Analytics)

We have a call recorder but it only records mono. Is stereo obligatory? Can’t Speech Analytics transcribe mono recordings?

If you have 7x24 telephony support package, you can call +90 850 737 27 37 number for your urgent support needs. You should make your "Support PIN Number" available before your call.

If you have 7x24 telephony support package, you can call +90 850 737 27 37 number for your urgent support needs.
You should make your "Support PIN Number" available before your call.