It’s up to you! With these types of analysis products, you can get what you need and there are no limits beyond that. SESTEK Speech Analytics becomes more efficient and successful as you use it to ever greater degrees. Below is an example involving one customer:

- Hold duration compatibility rose to 90%. That means savings in average handling time.

- Agents’ script compatibility rose to 80%, which means customer satisfaction, which is priceless.

- Security questions are very important in a transaction to maintain operational security. By controlling all calls using Speech Analytics, non-secure processes decreased by 80%.

- The quality department saw an efficiency increase of 20%, a far better use of resources.

Related Products: Conversational Analytics 2 (Speech&Text&Agent Performance Analytics)