Views:

Seamless agent technology is a backup mechanism for man-machine dialogues. 

When the system (chatbot, call steering system, etc.) does not understand the intent of the user exactly, the user input can be sent to a human agent real-time and the agent provides an appropriate response. However, the user is not aware of the human agent interference. 

Related Products: Virtual Assistant 2 (SR+TTS+NLP+Orchestrator)