Each licence type is calculated daily. The licence types are:

- Active Agent Count (The total number of agents which received call in the contact center)

- Seat Count (The total number of seats which received call in the contact center.)

- Concurrent Call Count (The number of concurrent calls- It’s only valid if you have Sestek Call Recorder product)

- Daily Analysis Hours (The total hours of daily analysis)

- Character Count (The number of Chat Character)

Related Products: Conversational Analytics 2 (Speech&Text&Agent Performance Analytics)