Phrases field is used for mapping specific expressions to specific menus. They have a higher priority then terms but the utterance should contain the identical phrase. Any words placed in the words building the phrase, or any modification on words like suffixes would prevent matching. On the other hand, terms matches with conjugated versions of words. term matches with intents are based on a scoring mechanism.
Keywords: Speech Enabled IVR, Virtual Assistant, Chatbot
Related Products: Conversational IVR, NLP+NDA, Virtual Assistant (Premium)