A value between 0-100. It indicates the confidence of the output of the speech recognition process carried out by the system. A low CV indicates that SR (Speech Recognition) output is not reliable while a high CV indicates a high reliability. Since confidence is a value generated partly depending on training data, a recognition result with low CV reminds that there are other possible recognition results likened by SR.
Keywords: Virtual Assistant & IVR
Related Products: Conversational IVR 1 (NLP+SR), IVR (Interactive Voice Response), Virtual Assistant 2 (SR+TTS+NLP+Orchestrator)