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Normal prompt” is used while transferring end-user to related menu/transaction. “Confirmation prompt” is used for verification question. Menu Prompt pane is displayed only when “Use voice files for menu prompts” checkbox is checked on the Tree settings page. Menu prompt is used when defining a prompt for a menu is necessary in case of there is a multiple match. 

Related Products: Chatbot 2 (NLP+Orhestrator), Conversational IVR 1 (NLP+SR), Virtual Assistant 2 (SR+TTS+NLP+Orchestrator)