|Seamless agent uses a Microsoft library called SignalR. To work with it:
- Websockets support should be installed on IIS.
- There shouldn't be any interruption on the network which can block SignalR communication.
- Websocket support should be activated on loadbalancers, if you use any.
Keywords: Speech Enabled IVR, Virtual Assistant, Chatbot
Related Products: ND-Chatbot, ND-Speech Enabled IVR, ND-Virtual Assistant