| Seamless agent uses a Microsoft library called SignalR. To work with it: - Websockets support should be installed on IIS. - There shouldn't be any interruption on the network which can block SignalR communication. - Websocket support should be activated on loadbalancers, if you use any. |
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Keywords: Speech Enabled IVR, Virtual Assistant, Chatbot
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ND-Chatbot, ND-Speech Enabled IVR, ND-Virtual Assistant