Seamless agent uses a Microsoft library called SignalR. To work with it:
- Websockets support should be installed on IIS.
- There shouldn't be any interruption on the network which can block SignalR communication.
- Websocket support should be activated on loadbalancers, if you use any.
Related Products: Chatbot 2 (NLP+Orhestrator), Conversational IVR 1 (NLP+SR), Virtual Assistant 2 (SR+TTS+NLP+Orchestrator)