At Search Calls with Agent View filter there is a 'Total Call Count' and 'Call Count' columns. What is the difference between them?

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Call Count' column determines the total number of agent's calls. If you choose any filters like topics, query 'Call Count' column determines number of calls accordingly chosen filter.

Keywords: SA, Speech Analytics, Speech, Voice Analysis, Conversational Analytics

Related Products: Speech Analytics, Speech Analytics (Premium)

At Search Calls with Agent View filter there is a 'Total Call Count' and 'Call Count' columns. What is the difference between them?

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