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With Sestek SR’s WordByWordResult feature, you can acquire the duration of the pauses in terms of milliseconds.

In the example of “XXXXXX10053,’’ let’s assume that the speaker uttered the last 5 digits in 3 + 5 divisions. In this pronunciation, after saying ‘’a hundred’’ the speaker would have taken longer of a break than usual. By examining the duration of this pause, you can denormalize the output of the speech recognition

Related Products: Conversational IVR 1 (NLP+SR), Conversational IVR 2 (NLP+SR+Orhestrator)