We can resolve this problem by using Sestek SR’s REST API. What you need to do is to add this list along with the dictation model during speech recognition. Sestek SR will operate a customer-specific recognition combining this model and particular contacts list for that very recognition.
Keywords: custom grammar, custom list
Related Products: Conversational IVR 1 (NLP+SR), Conversational IVR 2 (NLP+SR+Orhestrator)