What should be the purpose of "target assignment" in quality management?

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With target assignment tool, a more homogenous evaluation of agents is aimed. Users can be assigned targets for evaluating specific agents that will let them evaluate short/long calls, calls that happen in the morning/in the night, etc.

Keywords: SA, Speech Analytics, Speech, Voice Analysis

Related Products: Conversational Analytics 2 (Speech&Text&Agent Performance Analytics)

What should be the purpose of "target assignment" in quality management?

If you have 7x24 telephony support package, you can call +90 850 737 27 37 number for your urgent support needs. You should make your "Support PIN Number" available before your call.

If you have 7x24 telephony support package, you can call +90 850 737 27 37 number for your urgent support needs.
You should make your "Support PIN Number" available before your call.